Google+ is working on developing business/brand accounts, and asking businesses not to join the network yet. It seems reasonable on the surface, but it could easily backfire.
A couple of weeks ago, I wrote about my first impressions of Google+. I liked it a lot then, and I like it now. I’m noticing, though, that there’s an unhappy trend in posts from people in my Circles. There’s a prevailing attitude of, “Well now what do we do?”
Some brands have managed to slip through. Pete Cashmore of Mashable has a personal Google+ profile that he’s now “winding down” in preparation for a Google+ branded account for Mashable. This is after Mashable’s original personal-esque account went on hiatus. It’s enough to give you whiplash.
Given the benefit of hindsight, I have to wonder if Google wouldn’t have been wiser to beta test branded accounts first, or in conjunction with the very first personal accounts. Waiting until the site has 20 million users before actively discussing branded accounts (and suspending many branded accounts masquerading as personal ones) is like opening a shopping mall with no stores.
A site like Facebook, which started out as personal and casual and only gradually migrated to a more business-friendly approach, is a different animal. The main draw of Google+, near as I can tell, was always the networking/professional aspect. Some people I follow or who follow me use it casually, but the vast majority of them post about technology, journalism and politics. Even the personal is professional.
We can always discuss such things on personal accounts, but if we can’t engage with “official” newspaper, TV station, magazine, business and news site accounts, what can that accomplish?
Google+ needs to present a clear and compelling reason for its existence and open up the personal-to-business channels, or it’ll be drowning in cat GIFs in six months for lack of anything else for people to do.