One of the biggest lessons I learned when first studying social media and multimedia production was, “Follow the eyeballs.” Know where your audience members are looking, what draws their attention and how you can take advantage of it.
Today, Mashable published an interesting piece about Facebook’s Timeline pages for brands vs. the old generic brand pages, using an eye-tracking study. The study found that viewers were less likely to notice sidebar ads on a timeline page, that there was less immediate interaction with the Timeline content (i.e. the new Wall) and that quantitative data measures (Likes, Followers, etc.) are now much more prominent.
The biggest takeaway, though, was the awesome power of the cover photo. Cover photos are new to Timeline, and are found on both personal and brand pages. The eye-tracking study found that everyone — everyone — looks at the cover photo. It’s the prime page real estate, choice material that on an old page would be dominated by the more content-rich Wall.
So why are so many brands wasting this space by filling it with nothing? Take the Huffington Post. The site’s flagship brand page actually has a decent cover photo, of the newsroom. Or more specifically, it’s a photo of people in the newsroom — the Mashable article also notes that cover photos with people in them are better at drawing and keeping viewers’ attention. A similar cover photo adorns its UK page. But on some of its other sub-section pages, the cover photo space goes to waste. HuffPost Religion, HuffPost Denver and HuffPost Books, for example, have generic titles on a colored backdrop. Gawker’s page isn’t much better, with a graphic of the site’s logo.
Considering the study, I offer up a few suggestions for brands looking to maximize the potential of their Timeline cover photos.
1. Don’t repeat anything that can be just as easily seen in your profile photo or in the basic information section directly beneath your cover photo.
2. Use people whenever possible. Even if they’re Muppets (yes, that page was one of those featured in the Mashable article).
3. Don’t be afraid to make use of text, especially if that text conveys information and/or cross-promotes the brand’s other social media profiles. The New York Knicks make great use out of points two and three with their cover photo — it includes both J.R. Smith (a face) and a hashtag for fans to use on Twitter.
4. Keep it fresh. Sports teams can include hashtags for games or playoffs, or information about their next matches. Companies can update their cover pages with newly introduced products, or craft them to fit new marketing campaigns’ visual styles. Newspapers and magazines can use actual staff photos that accompany prominent/centerpiece stories. No brand, be it a news agency, a sports team, a corporation or anything else, is ever completely sedentary. Neither should their cover photos.
The cover photo block is the biggest thing on the page and it will be seen, even if the viewer misses the Timeline, the ads or the metrics. Make sure that the photo does your brand justice.